360° Coverage : Leading US Cable Provider Uses VoiceVault's Voice Biometrics to...

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Leading US Cable Provider Uses VoiceVault's Voice Biometrics to Authenticate over Sixty Thousand Callers Monthly

Source: Business Wire, Dec 12 2012, 10:10am CST

EL SEGUNDO, Calif.--(BUSINESS WIRE)--VoiceVault announces that their voice biometric identity verification solution is being used by a leading US Cable provider to facilitate the authentication of retail customers contacting their customer servic ...

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2 days ago

Peter Sheahan: Influence: Trust Me on This One

Source: The Huffington Post  |   May 22 2013, 9:30am CDT

Buying is ultimately about trust. And the unconscious calculation (if you can even call it that) in the mind of the buyer about whether or not they trust you is best described using the following formula: TRUST = [(C ...

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23 weeks ago


Quote:
"Our US cable client knows that providing their customers with excellent customer service is of paramount importance and a differentiator in their competitive market. The adoption percentages reflect the fact that customers like the experience and the security it provides them with."


Source: Business Wire

 

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